Shipping & Returns
Return Policy
NOTE: All returns are refunded via store credit in the form of a online Gift Card.
If you are unhappy with your purchase or would like to return your items to receive credit in the form of a online store credit/Gift Card, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
Items must be sent back within 7 business days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits, swimwear, and undergarments are non-returnable.
Beauty products, cosmetics, and accessories are non-returnable.
Nocturnal reserves the right to apply a 50% restocking fee for Final Sale or stale items.
Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
Nocturnal does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email contact@shopnocturnal.com for assistance.)
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Nocturnal will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Nocturnal E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Alternatively, you may return items at one of our store location to receive store credit. Please note that Gift Cards issued in-store are not transferable to our online store, even if the original purchase was made online.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Nocturnal does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Nocturnal reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Nocturnal reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Nocturnal items sent to our Distribution Center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a Nocturnal shoppers return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a Nocturnal shoppers, we must ensure the safety, welfare, and comfort of all Nocturnal shoppers.
Shoe Return Policy
We accept shoe returns up to 7 business days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip.
Note: Shoe returns are subject to all standard returns policies and procedures.
Final Sale Items
Bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered Final Sale and non-returnable.
Exchanges
Nocturnal can't ensure our shoppers will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail.
In addition, we do not accommodate exchanges for purchases made in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired. We currently only offer in-store credit for returns made in-store. In-store credit is not transferable and can only be used at one of our store location.
Damaged Items
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (contact@shopnocturnal.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email contact@shopnocturnal.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
In-Store Returns
Currently, we have 1 store in Nevada. If you are unhappy with your purchase, please bring the item to Nocturnal an exchange within 7 business days of the purchase date. All items must be returned in original condition (including all packaging and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, swimwear, undergarments, or Final Sale items.
Upon returning the item, you will receive store credit in the form of a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.
Returns by Mail
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
25422 Trabuco Road
NOTE: All returns are refunded via store credit in the form of a online Gift Card.
If you are unhappy with your purchase or would like to return your items to receive credit in the form of a online store credit/Gift Card, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
Items must be sent back within 7 business days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits, swimwear, and undergarments are non-returnable.
Beauty products, cosmetics, and accessories are non-returnable.
Nocturnal reserves the right to apply a 50% restocking fee for Final Sale or stale items.
Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
Nocturnal does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email contact@shopnocturnal.com for assistance.)
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Nocturnal will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Nocturnal E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Alternatively, you may return items at one of our store location to receive store credit. Please note that Gift Cards issued in-store are not transferable to our online store, even if the original purchase was made online.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Nocturnal does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Nocturnal reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Nocturnal reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Nocturnal items sent to our Distribution Center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a Nocturnal shoppers return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a Nocturnal shoppers, we must ensure the safety, welfare, and comfort of all Nocturnal shoppers.
Shoe Return Policy
We accept shoe returns up to 7 business days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip.
Note: Shoe returns are subject to all standard returns policies and procedures.
Final Sale Items
Bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered Final Sale and non-returnable.
Exchanges
Nocturnal can't ensure our shoppers will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail.
In addition, we do not accommodate exchanges for purchases made in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired. We currently only offer in-store credit for returns made in-store. In-store credit is not transferable and can only be used at one of our store location.
Damaged Items
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (contact@shopnocturnal.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email contact@shopnocturnal.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
In-Store Returns
Currently, we have 1 store in Nevada. If you are unhappy with your purchase, please bring the item to Nocturnal an exchange within 7 business days of the purchase date. All items must be returned in original condition (including all packaging and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, swimwear, undergarments, or Final Sale items.
Upon returning the item, you will receive store credit in the form of a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.
Returns by Mail
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
25422 Trabuco Road
105-509
lake forest, CA 92630
Store Credit
Store credit in the form of a Nocturnal E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Nocturnal does not issue store credit for the original shipping charges.
Stale Returns
Nocturnal requires items to be returned within 7 business days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail location after 7 business days are considered to be “stale” returns.
Alternatively, Nocturnal reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.
Store Credit
Store credit in the form of a Nocturnal E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Nocturnal does not issue store credit for the original shipping charges.
Stale Returns
Nocturnal requires items to be returned within 7 business days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail location after 7 business days are considered to be “stale” returns.
Alternatively, Nocturnal reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.